F.A.Q. and Store Policies
What are the payment options?
Do you charge sales tax?
What are your shipping policies?
Why does my purchase have a tag that says Lucky Dog Designs?
Why does the fabric looks different on my product than the picture on the website?
Why are baby accessories sold in sets?
Do you accept returns?
I love the fabric, do you sell any by the yard?
Are your products available for wholesale?
What are the payment options?
We accept VISA, MasterCard, American Express
or Discover on our secure server as well as payment through paypal. If
you are not comfortable providing your payment information online, please call us
(317) 435-3843 and we can process payment over the phone. If paying by e-check through PayPal, the order will not ship until payment has cleared. If you
prefer to pay by check, follow the directions on your order confirmation e-mail. Your
purchase will not ship until payment has cleared and there is a $30
processing fee for any returned check. If payment is not received
within 7 business days of order placement, the purchased item will no
longer be held.
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Do you charge sales tax?
All items ordered from or shipped to Indiana will be charged 7% sales tax.
What are your shipping policies? We ship
USPS priority mail with delivery confirmation in the continental United
States. For items in stock, the shipment will be made upon receipt of
payment and should be expected within 2-3 days. While we try to keep
all items in stock, occasionally an item may need to be restocked and
may take 1-2 weeks for delivery. E-mail confirmation will be sent with
the status of an order. If an item is out of stock, the option will be
given to select another item for immediate delivery, if needed.
The following shipping rates will apply:
- $5.00 - purchases up to $30
- $7.00 - purchases up to $75, but more than $30
- $8.00 - purchases up to $100, but more than $75
- Free for all purchases over $100
We only ship within the United States at this time.
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Why does my purchase have a tag that says Lucky Dog Designs?
We started our company as Lucky Dog Designs in 2005. After many people came to us looking for dog products, we decided to change our name in 2007 to Lucky Ducky Designs. Some of our inventory still maintains the old labels, but it is the same quality.
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Why does the fabric looks different on my product than the picture on the website?
We do our best to have the photos represent our available products. Pattern placement varies for each item. Also, we occassionally change the coordinating print, ribbon or trim from what is shown in the photo. These changes do not significantly alter the product represented.
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Why are baby accessories sold in sets?
We have found most of our customers prefer to have the items in sets. However, if you are interested in something that is only listed in a set, or you want to put your own special gift set together, please contact us. Depending on availability, we are happy to put together the perfect package for you.
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Do you accept returns?
Items may be returned within 14 days of receipt in original unused condition, in original packaging. Please contact us prior to returning for instruction, or the order will not be accepted for return. Any shipping charges will not be refunded. Although items are made to the highest of quality standards, if the item is to be returned due to defective workmanship, please contact us at info@lddbaby.com.
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I love the fabric, do you sell any by the yard?
Please contact us at info@lddbaby.com and depending on availability, we may be able to help you. As our intent is not to be a retail fabric source, this is only available to those who wish to have additional fabric in a pattern they have purchased from Lucky Ducky Designs.
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Are your products available for wholesale?
We are currently accepting wholesale accounts. All items are available for wholesale except for the diaper bags, due to their limited supply. Please contact us at info@lddbaby.com for more details. Please include the following in your e-mail:
- Store Name
- Contact Name
- Address
- URL
- Resale ID number
- Description of your store, its products and target market.
- How you heard about Lucky Ducky Designs
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